Frequently asked questions
Products
Which materials can your printers mark?
Inkjet printers mark cartons, plastic, metal, glass, rubber and more, depending on the ink. Lasers mark metal, plastic, glass, wood, paper and leather, depending on laser type. Send a photo of your material and we will recommend a setup.
Which ink should I use?
Water-based ink for porous surfaces such as cartons, solvent ink for non-porous surfaces such as plastic, metal and glass. See the Material Guide.
Will your cartridges fit my printer?
Our 12.7 mm and 25.4 mm cartridges suit popular TIJ printers. Compatibility depends on your printer model, cartridge chip and ink specification, so tell us your printer model and we will confirm the match.
Orders
Can I order a sample or a small quantity?
Yes. Message us the model and quantity and we will confirm minimum quantities in the quote.
Do you provide OEM or private label?
Yes. We support your brand on machines and packaging. Send us your logo and quantity to discuss.
Do you ship worldwide?
Yes. We serve customers in more than 50 countries across the Middle East, Southeast Asia and Europe, and pack for export.
Technical
Which languages does the software support?
Chinese, English, Turkish, Arabic, Russian, Thai and German are supported on most models. Ask us if you need another language.
Do I need a computer to edit codes?
No. Many models let you edit on the device, and some import images by USB.
Can a printer connect to my production line?
Online TIJ coders support speed matching and MES data interaction. Send us your line details.
After-sales
What is the warranty?
The CD series has a 1-year free warranty and lifetime technical support. Warranty for other models is confirmed in your quote.
Can I get spare parts and ink for the long term?
Yes. We supply matching ink cartridges and spare parts for ongoing customers.